Common MyCard Login & Payment Issues

Many Home Depot MyCard users face login or payment issues. Here’s how to identify and fix them quickly.

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  • Forgot Username or Password: Use the “Forgot Username/Password” link on HomeDepot.com/MyCard to recover your account securely.
  • Account Locked: Multiple failed login attempts may lock your account temporarily. Wait a few minutes or contact customer service for help.
  • Payment Not Processing: Check your bank account details, card number, and payment date. Ensure your internet connection is stable.
  • Incorrect Billing Information: Make sure your billing address matches the information on file with your Home Depot MyCard account.
  • Technical Website Issues: Clear your browser cache or try using a different browser/device if you face loading or login problems.